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Added on 17 Oct 2021. Last read 1 month ago.

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This feed currently contains the following newsitems (total count 35):

    • Update for Snapper cardholders regarding the April 1st update to Metlink fares  
      • Summary: Some Snapper cardholders have been overcharged following a fare update. These overcharges will be  refunded by the end of this week (Friday April 7th, 2023).     On April 1st, a fare change was applied across all Metlink services. Included in this update was a reduction of off-peak fares for passengers paying with Snapper (meaning […] The post Update for Snapper cardholders regarding the April 1st update to Metlink fares   appeared first on Snapper.

    • April 1 Fare Update
      • Kia ora Snapper cardholders, As you may be aware, over the weekend (on April 1st) there was an update to all Metlink fares. Included in this update was an increase to the off-peak fare discount. Due to a collection of card readers not receiving the fare update data in time, there are some customers who […] The post April 1 Fare Update appeared first on Snapper.

    • Snapper Christmas hours 2022
      • We hope all of our wonderful customers have at least a small break with friends and whānau lined up over the holiday season, at the end of another big year. The Snapper team will be taking some time out, but there will still be plenty of ways for you to reach us or get assistance […] The post Snapper Christmas hours 2022 appeared first on Snapper.

    • Do You Have a First-Generation Snapper Card?
      • Kia ora, Snapper users. Over the years, as our technology has gotten older and wiser, our cards have been upgraded to keep up with the changing technical requirements  for providing a great Snapper service. That said,  we’re aware that some first-generation Snapper cards are still in loyal use. These early models of the Snapper card […] The post Do You Have a First-Generation Snapper Card? appeared first on Snapper.

    • Half price fares
      • Kia ora Wellington region, As you may know, on April 1st 2022, the half price public transport fare scheme takes effect. This means that all Snapper fares on bus, rail (Johnsonville Line only), and 30-day travel passes, will be 50% of their original price until June 30th 2022. For current and up to date fares, […] The post Half price fares appeared first on Snapper.

    • Sale of rail and bus passes temporarily paused
      • Kia ora Wellington, In line with the government’s announcement of half price public transport fares from April 1st, Snapper and Greater Wellington Regional Council are working together on changes to support this across the board. Included in the half price fares will be all bus and rail travel passes. In order to support the transition […] The post Sale of rail and bus passes temporarily paused appeared first on Snapper.

    • Snapper at Red Light
      • Kia ora Wellington,  As Aotearoa has now moved to the Red Light setting as part of our COVID-19 response, we wanted to update you on what that means for Snapper users.  For the most part – business is as usual.  Catching the bus and train There are no changes to current operating – please see Metlink’s […] The post Snapper at Red Light appeared first on Snapper.

    • Level 2 – September 2021
      • Kia ora Wellington,  Thanks for doing the tough mahi of staying home these last few weeks to keep us all safe and well.   We know it can be tricky keeping up with the differences in alert levels, so here’s a quick reminder of what you can expect from a shift down to Level 2, as it relates to Snapper and catching the […] The post Level 2 – September 2021 appeared first on Snapper.

    • Level 4- August 2021
      • Kia ora Wellington, Kei te pēhea koutou? Since we’re back at Level Four, we wanted to check in with a reminder of how the Snapper team is doing our best to keep you moving safely along with our friends at Metlink and the Ministry of Health. As always, our main priority is the health and […] The post Level 4- August 2021 appeared first on Snapper.

    • Snapper’s Contribution to the Fight Against COVID-19
      • Snapper has partnered with the Ministry of Health (MoH) to improve contact tracing efficiency with the goal of contributing to the overall health and safety of New Zealand residents and visitors. Stopping the spread With public transport being a key risk area in the spread of COVID-19, effective contact tracing on public transport is incredibly important. QR code scanning is […] The post Snapper’s Contribution to the Fight Against COVID-19 appeared first on Snapper.

    • Level 2 update (June 2021)
      • With the Government placing the Wellington region into Alert Level 2 as of 6pm Wednesday 23rd June we want to update you on how Snapper’s services may be adjusted – and how we will continue to support you. Stay safe and take care of each other. Snapper Customer Care While in Alert Level 2, or above, the Snapper […] The post Level 2 update (June 2021) appeared first on Snapper.

    • Level 2 update (June 2021)
      • With the Government placing the Wellington region into Alert Level 2 as of 6pm Wednesday 23rd June we want to update you on how Snapper’s services may be adjusted – and how we will continue to support you. Stay safe and take care of each other. Snapper Customer Care While in Alert Level 2, or above, the Snapper […] The post Level 2 update (June 2021) appeared first on Snapper.

    • Important update for Snapper customers
      • Summary: Following a failed cyber-attack in May 2021, Snapper has disabled the Accounts section of the website until the introduction of a new accounts section starting November 2021. Until then customers may use their mobile app, service centres, retailers, and temporary web forms for account activities. Following a failed cyber-attack, Snapper is temporarily disabling the […] The post Important update for Snapper customers appeared first on Snapper.

    • Important update for Snapper customers
      • Summary: Following a failed cyber-attack in May 2021, Snapper has disabled the Accounts section of the website until the introduction of a new accounts section starting November 2021. Until then customers may use their mobile app, service centres, retailers, and temporary web forms for account activities. Following a failed cyber-attack, Snapper is temporarily disabling the […] The post Important update for Snapper customers appeared first on Snapper.

    • Snapper Christmas hours
      • As we near the end of what has been a tumultuous year for many, the Snapper team want to thank our customers for their ongoing support during 2020. We will be tagging off from Tuesday 22nd December to spend time with friends and family, returning on  Wednesday 6th January 2021. Should you need any Snapper-based […] The post Snapper Christmas hours appeared first on Snapper.

    • MySnapper end of life February 15 2021
      • Unfortunately, changes in the technology that the MySnapper application is built on means we can no longer guarantee the security the platform and, as such, from February 15 2021 it will no longer be available.   We want to stress again that we do not take lightly the inconvenience that this may cause for some and, to the best […] The post MySnapper end of life February 15 2021 appeared first on Snapper.

    • MySnapper end of life February 15 2021
      • Unfortunately, changes in the technology that the MySnapper application is built on means we can no longer guarantee the security the platform and, as such, from February 15 2021 it will no longer be available.   We want to stress again that we do not take lightly the inconvenience that this may cause for some and, to the best […] The post MySnapper end of life February 15 2021 appeared first on Snapper.

    • iOS app available now
      • From 10 am today, Wellingtonians with iPhone 7/iOS 13 and above will be able to instantly top up and check the balance on their Snapper cards – anywhere, any time.  Apple’s iOS13 update has enabled Snapper and Metlink to launch the much-requested Snapper iOS app, the perfect companion for Snapper cards. Apple users with iPhone 7/iOS 13 and above can sign […] The post iOS app available now appeared first on Snapper.

    • iOS app available now
      • From 10 am today, Wellingtonians with iPhone 7/iOS 13 and above will be able to instantly top up and check the balance on their Snapper cards – anywhere, any time.  Apple’s iOS13 update has enabled Snapper and Metlink to launch the much-requested Snapper iOS app, the perfect companion for Snapper cards. Apple users with iPhone 7/iOS 13 and above can sign […] The post iOS app available now appeared first on Snapper.

    • Removal of Snapper payments in taxis
      • From Tuesday 1st September 2020 you will no longer be able to use your Snapper card as a payment method for your taxi fare.    Metlink and Snapper have made the decision to remove this payment service after seeing a significant drop in the use of Snapper cards as a payment option in taxi, while also recognising that taxi customers have other preferred methods of […] The post Removal of Snapper payments in taxis appeared first on Snapper.

    • Removal of Snapper payments in taxis
      • From Tuesday 1st September 2020 you will no longer be able to use your Snapper card as a payment method for your taxi fare.    Metlink and Snapper have made the decision to remove this payment service after seeing a significant drop in the use of Snapper cards as a payment option in taxi, while also recognising that taxi customers have other preferred methods of […] The post Removal of Snapper payments in taxis appeared first on Snapper.

    • Level 2 update
      • With the Government placing the Wellington region in to Alert Level 2 as of midday Wednesday 12th August we want to reassure you that, while the Snapper office will not be open for in-person assistance, the team are still available to answer any queries you may have.    Registering your Snapper card While in Alert Level 2, there […] The post Level 2 update appeared first on Snapper.

    • Level 2 update
      • With the Government placing the Wellington region in to Alert Level 2 as of midday Wednesday 12th August we want to reassure you that, while the Snapper office will not be open for in-person assistance, the team are still available to answer any queries you may have.    Registering your Snapper card While in Alert Level 2, there […] The post Level 2 update appeared first on Snapper.

    • Please remember to tag off
      • During these uncertain times we’re working with Metlink to assist them in understanding how the bus network is being used and to ensure services are meeting demand. In order to achieve this it is important to use your Snapper card to tag-on and off the bus.  To help keep this front of mind, and as we have a lot of new Snapper users, we’ve made some temporary changes […] The post Please remember to tag off appeared first on Snapper.

    • Please remember to tag off
      • During these uncertain times we’re working with Metlink to assist them in understanding how the bus network is being used and to ensure services are meeting demand. In order to achieve this it is important to use your Snapper card to tag-on and off the bus.  To help keep this front of mind, and as we have a lot of new Snapper users, we’ve made some temporary changes […] The post Please remember to tag off appeared first on Snapper.

    • COVID-19
      • Dear cardholder, As the COVID-19 situation continues to evolve here in New Zealand, and we all do our bit to contain the spread of the virus, we wanted to update you on how the Snapper team is doing our best to keep you moving. Our main priority is the health and safety of our people, […] The post COVID-19 appeared first on Snapper.

    • COVID-19
      • Dear cardholder, As the COVID-19 situation continues to evolve here in New Zealand, and we all do our bit to contain the spread of the virus, we wanted to update you on how the Snapper team is doing our best to keep you moving. Our main priority is the health and safety of our people, […] The post COVID-19 appeared first on Snapper.

    • Return to School with Snapper
      • Child concessions expire on February 28. Children using Green Snapper cards, or those who have a combined Snapper and Student ID card, do not need to apply for a child concession. Aged 16+ If you – or your children – are aged 16+, are using a Red Snapper card and are enrolled in full-time secondary […] The post Return to School with Snapper appeared first on Snapper.

    • Return to School with Snapper
      • Child concessions expire on February 28. Children using Green Snapper cards, or those who have a combined Snapper and Student ID card, do not need to apply for a child concession. Aged 16+ If you – or your children – are aged 16+, are using a Red Snapper card and are enrolled in full-time secondary […] The post Return to School with Snapper appeared first on Snapper.

    • Christmas at Snapper
      • With 2019 nearly done and dusted the team at Snapper HQ will be tagging off from Friday 20th December, returning on Monday 6th January 2020. Should you need any Snapper-based assistance over the holiday period, you have a few options: Self-service assistance online If you’re a registered cardholder and have recently topped up but don’t […] The post Christmas at Snapper appeared first on Snapper.

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