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    • Ngā Kōrero - Latest Stories from DCM
      • Ngā Kōrero - Latest Stories from DCM Wellington Mayor Tory Whanau joins DCM's Outreach team, checking in with people who are rough sleeping in the city communities where whānau are housed, connected, valued and thriving About Us Contact Reaching out with the Mayor GUEST WRITER: LEE-ANNE DUNCAN DCM’s Toro Atu (Outreach) Team were delighted when Wellington Mayor, Tory Whanau, accompanied them as they checked on people sleeping rough on the city’s streets. She declared herself “an advocate” to see their heart, passion – and impact. “Kia ora, gidday, would you like to say hello to the Mayor?” says Rowan McCardle, introducing a man sitting in Te Aro Park to the Wellington Mayor, Tory Whanau. The man – who Rowan knows well from his visits to DCM – is keen to chat, almost flirtatious, from his spot in the bright afternoon sun. After a quick chat, Tory, Rowan, and her co-worker Clifton Raukawa, head down to Courtenay Place responding to a notification just through from the Wellington City Council. A woman has been rough sleeping outside a business on Courtenay Place, and while it’s sunny, it’s June, so it’s chilly. “She has only a thin blanket, and the person who notified the council about her is concerned,” says Clifton to Mayor Tory, reading off the email on his mobile phone. “We know this woman. She’s been away but must be back in town, so we will need to see how we can support her.” The WCC email notification is great timing as this is exactly what Rowan and Clifton, workers from DCM’s Toru Atu, or Outreach Team, want to show the mayor – how DCM responds when a member of the public calls the council to report concerns about someone sleeping rough. It’s a service the council helps fund. It’s also not great timing – the woman’s blankets are spread out in the lee of a post box, but she is nowhere to be seen. “It’s okay, I’ll circle back in a few hours. She won’t have gone far,” says Clifton. He’s troubled though. As the woman has been out of town for some time, she’s no longer eligible for emergency housing here and must start the process again. Clifton’s already thinking about how he can support her, ensuring she’s connected in with DCM’s Aro Mai Housing First team. Tory and Mere – Photo by Damon Keen. Rowan, Clifton and the Mayor (and, yes, a couple of photographers and journalists) continue down Courtenay Place. Within a few steps, Rowan spots another familiar face. “Nanny! I haven’t seen you in ages! Kia ora!” It’s Mere, whose face is also familiar to Wellingtonians who spend time at this end of town. However, for some weeks her usual spot outside the St. James Theatre has been vacant as she’s been settled into a rest home. Rowan introduces the Mayor, and Tory and Mere sit down on a bench to discover their whanaunga – who they know in common. It doesn’t take long to find connections, to the evident delight of both. “DCM worked with Mere for a long time to get her into the rest home,” says Clifton. “We had to build a lot of trust with her, but she agreed to go and it’s clearly agreeing with her. She’s looking really good.” Nonetheless, here she is back on Courtenay Place? “Yeah, but that’s her social connection. Coming here to chat to people, to connect with her friends, that’s what she knows. But now we know she’s well housed and cared for, so that’s okay,” says Clifton. Some of the people street begging are housed, but having a house costs money. Benefit payments don’t go far, and often street beggars aren’t physically or mentally able to work. Being on the street supplements their income, but, also, like Mere, gives them the chance to meet up with their mates. Clifton has his own experience of homelessness. Living and working in Auckland, he was visiting Wellington when the COVID-19 lockdowns began. Suddenly, he was homeless and jobless. Luckily, he found a flyer for DCM, which found him housing, then offered him a job as a peer support worker, as DCM values lived experience. Clifton is now studying to bring theory into his practice. Like Rowan, he loves his Outreach work, as tricky as it is at first to bowl up to people who – quite honestly – might tell you to bugger off in no uncertain terms… Clifton - Photo by Juan Zarama Perini. A little further down Courtenay Place, the trio have a quick chat with Mark. With everyone they meet it’s a quick, “Kia ora, how are you, how’s it going?” Much of their work is making repeated connections, building trust, finding the right supports at the right time, even after someone is housed, like Mark. He was rough sleeping but now is permanently housed and being supported by DCM’s Noho Pai (Sustaining Tenancies) Team, as keeping house is tough when you’ve not had to do housework, be a good neighbour, or pay bills for quite some time. The Outreach Team were lucky with the weather the day they took Mayor Tory for an up-close look at their mahi. On the streets of the capital city, the days are not always so clement. Wellingtonians are generally compassionate people, they want to help, and the way many action that support is by handing over food, money, blankets, clothes. “But that’s short-term assistance, which actually makes their situation more long-term,” says DCM Director, Stephen Turnock. “It teaches people they can get money and food by street begging or rough sleeping. At DCM, we are about providing long-term change. So we say, if you want to buy kai or provide support to people on the street, then look at donating to DCM. You’re still helping by ensuring people who are trained to engage will work with that person long term to get more sustained outcomes than just that brief moment where you give someone some lunch.” DCM’s Outreach Team approach street beggars and rough sleepers with nothing more than a warm smile – and often, like Clifton, their own lived experience of homelessness. Every week day they’re out on Wellington’s streets, in all weather, stopping and chatting to people they already know by name, and, importantly, scanning for people they don’t know. If so, they will approach them, encourage them to come to DCM to access the many support services available at Lukes Lane, and get connected with social agencies, all in the one place. Social Issues reporter Hanna McCallum (left) wrote this great article about Outreach in The Post – Photo by Damon Keen. The other thing Wellingtonians can do, especially as winter grips tighter, is call the Wellington City Council on 04 499 4444 if they spot someone sleeping rough on the street, in the bush or in a car. After that call, a ‘ticket’ is created and emailed to the Outreach Team. The team receive at least two a day, but sometimes 10, usually numbering between 90 and 120 notifications a quarter. Sometimes notifications are for the same person, showing people are really concerned. After receiving the notification, the team races off to try to connect with the person, wherever they are across the Wellington region, whether out on the streets or tucked in the bush. “The team’s tagline is ‘Whatever it takes’,” Stephen says. “If they’re told to go away, they’ll respectfully keep checking back in, and usually the person will come into DCM. When they do, that’s a great win for the team. “For people experiencing homelessness, the value our team brings is showing them that someone in the community cares. For the wider city, our team is about recognising that the people we see rough sleeping are people. Yes, they might have some issues, and they come with a history, but they’re so much more than that. Our team brings that insight and knowledge to the wider public.” Walking out with the team has also brought insight to Tory Whanau. The Outreach Team has been walking the streets since 2016, with Wellington City Council providing funding for the team since 2019. Mayor Tory is more than reassured it’s money well spent, and she – like DCM – is perplexed no other council in Aotearoa New Zealand does anything similar. Her walk-out with the team has spurred her to urge other Mayors to follow suit. “Until you come out here and see what the team does, you don’t really see the value. I can see that clearly. Until all the systems are fixed – mental health, welfare, housing, which are all long-term issues – homelessness won’t go away. As a society, we need to have more compassion and see the human side of homelessness. If more of us know the people sleeping rough on our streets, we would be more compassionate and understanding. This city is also where they live.” Tory and Rowan – Photo by Damon Keen. Stephen is equally warm about the council’s support. “Everyone there is truly invested in the social wellbeing of our people. There’s a continued and genuine passion that’s shared about these vulnerable communities. That, I would say, is the primary reason the Outreach mahi exists and is so well supported here in Wellington.” The final stop on Mayor Tory’s tour is for Rowan to check in on a young woman in her early 20s, ‘living’ behind a piece of cardboard down an alleyway an arm’s length from Wellington’s home of high culture, the Michael Fowler Centre. Her behaviour – caused by a history of trauma, mental illness and drug addiction – has seen her evicted from emergency housing, which means she’s no longer eligible for it. So, if she’s not on the psychiatric ward, she must live on the street or with her abusive boyfriend. Usually, she prefers the street. Rowan walks up to the cardboard, calling the young woman’s name. After a few words, Rowan’s back. She wasn’t up for talking today, but Rowan knows they’ll likely see her tomorrow at DCM, at Te Hāpai, where people can come for a cuppa, a chat, and have any health, addiction, housing, benefit and money issues dealt with, and maybe collect some kai from the Foodbank. “She’s engaged with us and we have a rapport with her. If we don’t see her, someone from our team will look for her. We’ve got her working with Aro Mai Housing First, so hopefully we can find her a permanent home soon.” And from there, the Sustaining Tenancies team will step in, guiding this traumatised young woman to keep her home. Photo by Juan Zarama Perini. Back at DCM in Lukes Lane, Mayor Tory Whanau is vocal in her admiration of what she’s witnessed. And she’s hopeful more Wellingtonians will call the council if they see someone street begging or sleeping rough this winter, rather than handing over food, money, blankets, clothes. “It’s been great to be here and see the notification process in action, and then to see the heart Rowan and Clifton have when they approach people in response. That’s how they deserve to be treated. I was already a big supporter of DCM but being out here today has taken it to the next level. “Seeing what’s happening here, and meeting the people, hearing the stories, it brings it home to me even more. If more Wellingtonians could experience what the Outreach Team sees each day, they would have a greater understanding of homelessness, and how we must protect our most vulnerable.” Lee-Anne Duncan is a freelance writer and editor who has written many stories for DCM, such as ‘We count, we matter – and we vote’, the 2020 General Election at DCM, and ‘Right at Home’, the story of Arthur. Thank you Lee-Anne for hitting the streets with Tory and the DCM team. It’s getting cold out there As we have shown in this story, help is just a phone call away. If you spot someone sleeping rough on the street, in the bush or in a car, call Wellington City Council on 04 499 4444 and they will notify us. You can also help by telling all your friends and whānau about DCM and our important work in Wellington with those who need us most. Please forward this email on. Because together – with your help – we truly can end homelessness in our city. Support DCM Copyright © 2023 DCM. All rights reserved. Our mailing address is: DCM PO Box 6133 Marion Sq Wellington, Wellington 6011 New Zealand Add us to your address book Want to change how you receive these emails? You can update your preferences or unsubscribe from this list.
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    • Ngā Kōrero - Latest Stories from DCM
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} .footerContainer .mcnTextContent a,.footerContainer .mcnTextContent p a{ color:#FFFFFF; font-weight:normal; text-decoration:underline; } @media only screen and (min-width:768px){ .templateContainer{ width:600px !important; } } @media only screen and (max-width: 480px){ body,table,td,p,a,li,blockquote{ -webkit-text-size-adjust:none !important; } } @media only screen and (max-width: 480px){ body{ width:100% !important; min-width:100% !important; } } @media only screen and (max-width: 480px){ .mcnRetinaImage{ max-width:100% !important; } } @media only screen and (max-width: 480px){ .mcnImage{ width:100% !important; } } @media only screen and (max-width: 480px){ .mcnCartContainer,.mcnCaptionTopContent,.mcnRecContentContainer,.mcnCaptionBottomContent,.mcnTextContentContainer,.mcnBoxedTextContentContainer,.mcnImageGroupContentContainer,.mcnCaptionLeftTextContentContainer,.mcnCaptionRightTextContentContainer,.mcnCaptionLeftImageContentContainer,.mcnCaptionRightImageContentContainer,.mcnImageCardLeftTextContentContainer,.mcnImageCardRightTextContentContainer,.mcnImageCardLeftImageContentContainer,.mcnImageCardRightImageContentContainer{ max-width:100% !important; 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} } @media only screen and (max-width: 480px){ .mcnTextContent,.mcnBoxedTextContentColumn{ padding-right:18px !important; padding-left:18px !important; } } @media only screen and (max-width: 480px){ .mcnImageCardLeftImageContent,.mcnImageCardRightImageContent{ padding-right:18px !important; padding-bottom:0 !important; padding-left:18px !important; } } @media only screen and (max-width: 480px){ .mcpreview-image-uploader{ display:none !important; width:100% !important; } } @media only screen and (max-width: 480px){ h1{ font-size:30px !important; line-height:125% !important; } } @media only screen and (max-width: 480px){ h2{ font-size:26px !important; line-height:125% !important; } } @media only screen and (max-width: 480px){ h3{ font-size:20px !important; line-height:150% !important; } } @media only screen and (max-width: 480px){ h4{ font-size:18px !important; line-height:150% !important; } } @media only screen and (max-width: 480px){ .mcnBoxedTextContentContainer .mcnTextContent,.mcnBoxedTextContentContainer .mcnTextContent p{ font-size:14px !important; line-height:150% !important; } } @media only screen and (max-width: 480px){ .headerContainer .mcnTextContent,.headerContainer .mcnTextContent p{ font-size:16px !important; line-height:150% !important; } } @media only screen and (max-width: 480px){ .bodyContainer .mcnTextContent,.bodyContainer .mcnTextContent p{ font-size:16px !important; line-height:150% !important; } } @media only screen and (max-width: 480px){ .footerContainer .mcnTextContent,.footerContainer .mcnTextContent p{ font-size:14px !important; line-height:150% !important; } } From a bus stop to a whare by the beach – Michelle’s story communities where whānau are housed, connected, valued and thriving About Us Contact Kia atawhai – Be kind On the road with DCM's Aro Mai Housing First Hutt Team  DCM's Aro Mai Housing First Hutt Team led by Barrie (left), with Karen, Te Paki, Ashleigh, Cindel and Daniel, at the office in Kokiri, Seaview, Lower Hutt. (Not pictured: Luisa.) DCM is well-known for the work we do in Wellington, but did you know we have a team working in the Hutt? Since July 2020, our Hutt team have been part of the Tākiri Mai Te Ata Whānau Ora collective, providing services to people who are experiencing homelessness in the Hutt Valley.   Based at Kōkiri Marae, our Hutt team are part of the wider Aro Mai Housing First whānau, and they remind us of an old DCM saying, “We might be small. But we are working on some of the biggest problems facing our city.” Along with providing Housing First services, the Hutt Team do Outreach work, and collaborate with Wā Kainga to ensure the whānau they are working with remain housed, and that no one falls through the cracks.   In this month’s update, we are using the motto Kia atawhai (Be kind), and it is thanks to the kindness of the people of the Hutt Valley, and the hard mahi of our amazing Hutt Team, that we have been able to see people like Michelle thrive. <!-- --> From a bus stop to a whare by the beach – Michelle’s story It was just before the pandemic when Alex and Paula from DCM’s Aro Mai Housing First team managed to meet with Michelle at a Lower Hutt café. Michelle presented as very tidy, and happy to sign a consent form so the DCM team could work to help get her housed. She listed her address as ‘Waterloo bus stop’. Michelle was very thin, and it was clear she had been roughing it for a long time.   The meeting came about due to the concern of the general public in the Hutt for Michelle’s wellbeing, which led to many calls to Hutt City Council for a response. Soon after the meeting, Michelle disappeared again, as her mental health challenges took hold once more.   Alex did not give up, searching for Michelle at some of her favourite hot spots, such as MIX, a service supporting those experiencing mental health distress, where Michelle could have a hot meal and charge her phone. Michelle was also a regular at the local library, where the staff knew her well. Michelle with her current key worker Daniel Patelesio. It takes a team to support the whānau we engage with, and others who have supported Michelle include Alex, Paula, Charloh, Kat, and Te Paki. Michelle was sighted sleeping in doorways and on a mattress a member of the public had given her. The public continued to make multiple notifications to the Hutt City Council. Everyone was worried about her wellbeing. When Alex finally found her again, Michelle did not remember her – she could not even recall that they had met.   This is a very familiar story for the DCM team. Mental health is an ongoing issue for many of the people we engage with, who often suffer from trauma and undiagnosed disorders.   Another familiar story is how the pandemic helped many of our whānau move into housing for the first time in a long time. This was true for Michelle too – because without any of the usual supports available to people out on the street, and with services such as libraries closed, emergency housing suddenly became a necessity.   DCM does not believe that emergency housing is a good solution for New Zealand’s housing crisis, and though it temporarily provided Michelle with a roof over her head, it was a struggle in many ways. Michelle became unwell and ended up in hospital, but by this time – mid-2020 – DCM had established a Housing First team in the Hutt Valley. While Michelle was in hospital, Vicki, an Emerge Aotearoa tenancy manager who works with DCM as part of the Aro Mai Housing First collaboration, found her a permanent whare. Michelle was delighted to be able to move in when she was discharged from hospital.   This is where the hard work really started – and it took time for DCM’s vision for communities where whānau are housed, connected, valued and thriving – to become true for Michelle.   By moving people from homelessness into housing, then providing wrap-around support and regular home visits, we uphold people’s mana – and their right to an adequate standard of living as per the UN Universal Declaration of Human Rights. But sometimes, once people are housed, we start to understand what led to their homelessness in the first place. For Michelle, much of our support has been to address her health and wellbeing – other cornerstones of the Housing First concept. Michelle is now housed by the beach, which she loves. Her neighbourhood is great for walking, which she often does during the day to keep fit and healthy. Michelle also enjoys a close relationship with her mother and two daughters who now live nearby.   Michelle’s current key worker is Daniel, who visits regularly. Michelle says she is “Learning to trust people” again through her relationship with Daniel. She now sees how her life has changed in positive ways through her willingness to work with DCM. “I was homeless,” Michelle says, “There is no other way to describe it.”   Daniel has seen Michelle grow, and observed how she has turned her whare into a home. Everything is so well organised. The Housing First team will eventually ‘graduate’ Michelle, as she becomes more confident – and independent.   Meanwhile, the concern of the people of the Hutt Valley didn’t end when they stopped sighting Michelle out on the streets. A DCM staff member who worked with Michelle overheard concerned members of the public speaking about her one day, and was able to inform them that Michelle was now safe, and housed.   It is good to Kia atawhai (Be kind) to people who are rough sleeping or street begging wherever we may see them. But how proud we are to see Michelle go from the Waterloo bus stop, to her very own whare by the beach. WORDS: MIRIAM HENDRY / PHOTOS: SUPPLIED. <!-- --> What to do if you are concerned about someone rough sleeping or street begging You can make a difference! Don't give people money or food when you see them out on the streets. Acknowledge people and, if appropriate, direct them to DCM services. But better still – if you are concerned about someone rough sleeping or street begging, call Hutt City Council on 0800 488 824 or Wellington City Council on 04 499 4444 – and they will notify our team. Together – with your help – we truly can end homelessness in our city.   Support DCM <!-- --> <!-- --> Copyright © 2023 DCM. All rights reserved. Our mailing address is: DCMPO Box 6133Marion SqWellington, Wellington 6011 New ZealandAdd us to your address book Want to change how you receive these emails? You can update your preferences or unsubscribe from this list.
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        • Lower Hutt, Lower Hutt City, Wellington, 5010, New Zealand (OpenStreetMap)


    • Ngā Kōrero - Latest Stories from DCM
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} } @media only screen and (max-width: 480px){ .mcnTextContent,.mcnBoxedTextContentColumn{ padding-right:18px !important; padding-left:18px !important; } } @media only screen and (max-width: 480px){ .mcnImageCardLeftImageContent,.mcnImageCardRightImageContent{ padding-right:18px !important; padding-bottom:0 !important; padding-left:18px !important; } } @media only screen and (max-width: 480px){ .mcpreview-image-uploader{ display:none !important; width:100% !important; } } @media only screen and (max-width: 480px){ h1{ font-size:30px !important; line-height:125% !important; } } @media only screen and (max-width: 480px){ h2{ font-size:26px !important; line-height:125% !important; } } @media only screen and (max-width: 480px){ h3{ font-size:20px !important; line-height:150% !important; } } @media only screen and (max-width: 480px){ h4{ font-size:18px !important; line-height:150% !important; } } @media only screen and (max-width: 480px){ .mcnBoxedTextContentContainer .mcnTextContent,.mcnBoxedTextContentContainer .mcnTextContent p{ font-size:14px !important; line-height:150% !important; } } @media only screen and (max-width: 480px){ .headerContainer .mcnTextContent,.headerContainer .mcnTextContent p{ font-size:16px !important; line-height:150% !important; } } @media only screen and (max-width: 480px){ .bodyContainer .mcnTextContent,.bodyContainer .mcnTextContent p{ font-size:16px !important; line-height:150% !important; } } @media only screen and (max-width: 480px){ .footerContainer .mcnTextContent,.footerContainer .mcnTextContent p{ font-size:14px !important; line-height:150% !important; } } When we connect with our neighbours, good things happen communities where whānau are housed, connected, valued and thriving About Us Contact When we connect with our neighbours, good things happen Ka tūhonohono te hapori, ka puta ngā hua DCM has been taking part in Neighbours Aotearoa throughout the month of March. Neighbours Aotearoa is all about making connections in your neighbourhood. If we can be a resilient and supportive community, we can make longer-term and more deeply ingrained changes to the social fabric of Aotearoa. At DCM, we have often wondered how we can better take part in our neighbourhood. We work with the most marginalised people in our city. We are so focussed on ensuring our people are housed and supported to become good neighbours – but Neighbours Aotearoa made us ask, how can we as an organisation be good neighbours too? One thing DCM does very well is sing! And so, throughout March, we have been taking our daily karakia and waiata out into the middle of Te Aro Park, inviting everyone to join in. It has been a fantastic experience and we know that much like our location on Lukes Lane, the park also occupies the historic space of Te Aro Pā. It is right and appropriate that waiata should again be heard here. Ka mihi au kit e takiwā o Te Aro Pā. DCM's chess tournament in Te Aro Park. Cesar (top right, in wheelchair) was the winner on the day. A highlight of the month – and year – was a chess tournament held in Te Aro Park in collaboration with Wellington City Council. We had members of Police, Community Law, BGI (Wellington Boys & Girls Institute), Hāpai Ake (Local Hosts), Te Paapori, Barkers Clothing, students from Te Auaha Barbering Academy, and members of the public who happened to be walking past, join in the fun. But it was DCM whānau who scored the most wins, with Cesar at the top of the leader board with 10 wins in total. Nice job, Cesar. DCM kaiāwhina Fabian shares his thoughts about the day: DCM's kaiāwhina Fabian was nervous getting on camera, but here shares his thoughts on Neighbours Aotearoa and playing chess in Te Aro Park with the DCM crew and our neighbours. <!-- --> On the road with the Noho Pai team This month we share the story of DCM’s Noho Pai (Sustaining Tenancies) team. The Noho Pai team work tirelessly to support whānau to sustain their tenancies, to be good neighbours, and to thrive in their communities. Their focus is on ensuring positive outcomes for vulnerably-housed whānau – and sometimes it is very demanding and time-consuming mahi. The team is also there to pick up the pieces when things fall apart. When DCM says we work with marginalised people, this is what it truly looks like. The Noho Pai team have some of the most vulnerable members of our entire community on their books. As a result, we have opted to change the names of the people featured in this story, and we will not share any photos from inside their homes. Delena’s first stop of the day is a tall concrete building owned by Kāinga Ora (formerly Housing New Zealand). A security guard lets her in the front door, where she will visit the small, ransacked flat of someone who will not be home – Marie – because she is in prison. Delena’s task today is to save as much of Marie’s stuff as she can, especially items that are meaningful to her. Kāinga Ora has agreed to store some of Marie’s stuff, but the rest will be dumped. Patsy is a Kāinga Ora tenancy manager and good friend of DCM’s. She lets Delena into the small one-bedroom flat. The place is a shambles, with items strewn everywhere, and graffiti on the walls. The kitchen is a no-go zone. Delena explains that this isn’t entirely Marie’s doing – other people have made themselves at home, causing a lot of collateral damage. Like many of the whānau DCM works with, Marie is extremely vulnerable. She has experienced severe trauma, and lives with a chronic condition that makes socialising with others a challenge. This also makes living in a small, noisy apartment, among many other vulnerable people, a problem for people like Marie. But Marie will not be able to come back to this flat – as Kāinga Ora will not allow people to return. Like many buildings in Wellington, it needs multi-million-dollar upgrades. When Marie finally comes out of prison, all she will be left with are the items Delena can save. Marie is very proud of her clothes, and so Delena focusses on saving the items she can recognise. She puts post-its on other small items, and ensures Patsy knows that Marie will want to keep the peach couch. Marie was very proud of her couch – it will mean a lot for her to see it on the other side. Patsy from Kāinga Ora (left) with Delena. On the top floor of the complex, a number of people are taking part in a weekly café-style lunch. This is a chance for tenants to connect with one another while enjoying coffee and home-baked kai provided by one of the local faith communities. Numerous people known to DCM have come from other complexes to join in the occasion. Ava makes her way around the café with ease. She stops to talk with Douglas – whose story we shared in 2021 – in the rooftop courtyard that overlooks the city. The café is a great opportunity to catch up with people DCM hasn’t seen in a while. Ava also catches up with Patsy from Kāinga Ora about one of her whānau who was not at their flat today, with whom she wants to have a catch-up kōrero. Ava finds her relationship with Patsy essential to her work. When one of Ava’s whānau moved to another property due to circumstances outside their control – without Ava’s knowledge – it was Patsy who helped her reconnect with them at their new address. Also at the café today is Elaine, who is 67 years old and housed at another location. Elaine’s new flat sits by itself and Elaine misses the social connections she was able to make at this complex. It is good to see Elaine, as when she is unwell she will completely disconnect from services. Like a keel, the Noho Pai team know that they can use their friendship with her to help right things again. Elaine loves jigsaw puzzles, and Ava says that she has picked up some new ones for her. The Noho Pai team will pop around to visit her in her whare tomorrow, and while there will check that she is doing well inside her still-new four walls. Douglas with Ava. Across town, Moses arrives at Fred’s place. Fred suffers from schizophrenia, bipolar disorder, and depression. Wellington City Council want to re-carpet Fred’s whare, but he doesn’t trust them, and tradespeople refuse to enter the property due to the state it is in. As a result, Fred doesn’t like letting people into his home – but he opens the door to Moses. Fred seems comfortable with Moses, who is here to try to get him on to the correct benefit. They travel to Fred’s health centre as Fred needs a medical certificate. While there, Moses advises Fred to pick up a payment card from MSD so he can buy a phone and keep in contact with Moses and other important people in his life. These are positive outcomes for Fred today. Moses will broach the subject of Fred’s carpet soon – which will help raise his overall quality of life. Moses. At court, Tipene is stopped by security who ask him to put his possessions in a plastic container, which goes through a scanner. On the second floor, Tipene enters courtroom number 2, waiting for one of the 15 people on his caseload – Dean – to arrive. Dean has been having a tough time since the lockdowns, when his drinking started up after years of sobriety. He is facing charges for an incident involving some friends he has been having a hard time distancing himself from. Dean arrives, and the mood in the room is tense, with the gallery full of others waiting for their turn to be called to the stand. Dean is called, and it is humiliating for him to have to get up in front of so many strangers. The judge speaks first, and then the conversation moves from lawyer to lawyer, and finally to Dean. A date is set for the next stage in the case and Tipene takes Dean aside for a quick kōrero. Dean is relieved to have the support of a familiar face at these proceedings. This is a still from a story about Wellington's Special Circumstances Court, which you can watch on our YouTube page. Delena visits the whare of another person on her caseload – Sarah. Sarah is housed in a Kāinga Ora property, but it’s a standalone house, which Delena explains is a more appropriate fit for Sarah, who didn’t do very well in a housing complex. The lawn is overgrown but Sarah doesn’t have any gardening tools – something the team will get to when they can. Today it’s all about a phone – as Sarah’s phone is not able to make or receive calls. The whare is in a very quiet and isolated spot, and because Sarah also has schizophrenia, it’s important that she can be contactable, but also call for outside help too. Sarah freely talks about being “Under the Mental Health Act”. She sees this as a positive, as when she has an episode, or when things become a bit too much, she knows that she can go into respite care for a time. Delena explains that Sarah’s level of support at the moment is about practicalities such as a working phone. Another need at the moment is a bed. Sarah says she gets $300 a week, but Delena thinks she can access a special grant to get a bed, as sleeping on the floor isn’t ideal. Sarah says she has made a pasta meal, which Delena is delighted to hear. People have different levels of skill, and for whānau like Sarah, it’s sometimes a “two-step process”. In Sarah’s case, that’s successfully boiling the pasta, and adding some pasta sauce. There’s no cheese, but then that would be one step too far – for now. The Noho Pai team - Moses, Kesia, Ava, Penny, team leader Robert and Tipene. (Delena not pictured). Ava makes her way to the outer suburbs of Wellington to visit Hector. Ava has been working with Hector for some time. They see each other every week, and have built up a trusting relationship. When DCM first met Hector, he was sleeping in his car. He is now housed in a Kāinga Ora complex. Hector lives in a barren, windswept location, in dull, grey buildings that house many other vulnerable people. But inside Hector’s whare it’s a different story. Artworks adorn the walls and a coat that Hector is making for himself from unused curtains lies on the floor, a current work in progress. Hector has a Master of Fine Arts and his accomplished creativity is visible throughout his whare. Ava talks with Hector like an old friend, and the conversation flows across topics ranging from religion to kebabs. Hector wants to visit a local community centre, and so Ava drives him over to a bright, vibrant building that stands in stark contrast to the Kāinga Ora complex. Ava asks Hector to give her a call later about a food parcel, and Hector goes to see what’s happening at the centre today. On the road with Tipene (Stephen). Tipene goes to visit one of the most challenging people on his caseload – Trevor. Trevor is no longer able to access his property due to hoarding, and so now sleeps outside. Trevor has made his own campsite from scavenged materials, painted in bright colours. In Trevor’s mind, he had no choice but to build this fortress, with no other housing options available for him – just bureaucratic dead ends. Tipene calls out a greeting, and Trevor answers. They have a kōrero about Trevor’s situation. Trevor is understandably struggling at the moment and feels disenfranchised by the way others within the social sector treat him, particularly mental health services. Tipene often finds himself acting as an advocate for Trevor so that his mana is upheld, as at times he is known to walk out of meetings. Everyone wants the same outcome for Trevor – for him to be sustainably housed, connected, valued and thriving – but right now this seems far away. There are discarded tins of food around the campsite, and Tipene asks Trevor if he needs a food parcel with easy-tear tabs. Trevor says he is OK for now, and Tipene says that he will catch up with him soon. It is hard to leave Trevor behind on what has turned into a cold, wet afternoon. <!-- --> These are just a handful of stories from DCM’s Noho Pai team. How challenging it can be to stay housed after you have spent years living rough. Maybe you’re dealing with unaddressed mental health issues such as hoarding. Maybe you have an addiction. Maybe you were never taught how to do housework, or to cook. Maybe your mates need somewhere to stay, but their behaviour disrupts other tenants. When our whānau are dealing with these daily frustrations, housed among other vulnerable people while living on low incomes during a cost of living crisis, it might seem easier to go back to life on the street. The work of the Noho Pai team is challenging. But Ava, Moses, Tipene, Delena, Kesia, Penny, and team leader Robert don’t give up on anyone. They lift up the mana of our people, achieving positive outcomes for all – one step at a time. Ngā manaakitanga, Noho Pai team! WORDS / PHOTOS: MATTHEW MAWKES & MIRIAM HENDRY. Later in the year we will share the stories of DCM’s other amazing teams. In the meantime, thank you for your support of DCM – please do forward this Ngā Kōrero on to anyone you think may be interested in learning more about our mahi, and you’ll find other ways to support us by clicking the button below.   Support DCM <!-- --> <!-- --> Copyright © 2023 DCM. All rights reserved. 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    • The unsung heroes of DCM
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line-height:150% !important; } } @media only screen and (max-width: 480px){ .headerContainer .mcnTextContent,.headerContainer .mcnTextContent p{ font-size:16px !important; line-height:150% !important; } } @media only screen and (max-width: 480px){ .bodyContainer .mcnTextContent,.bodyContainer .mcnTextContent p{ font-size:16px !important; line-height:150% !important; } } @media only screen and (max-width: 480px){ .footerContainer .mcnTextContent,.footerContainer .mcnTextContent p{ font-size:14px !important; line-height:150% !important; } } Solving problems with Fahimeh communities where whānau are housed, connected, valued and thriving About Us Contact 2023 – a year of challenges and opportunities Kia ora koutou We hope you have had a great start to your year. Here at DCM, there isn’t a closing down time, as we continue to support the most marginalised and vulnerable members of our community throughout the Christmas and New Year period. You may have seen other social services in the news talking about how they are finding that people are harder off than ever before. We’re finding this too at DCM. While milestones are being met, we know that the housing crisis is not over yet, and the people we meet here at DCM continue to be among the most economically-impacted members of our community. Fortunately, our incredible team – DCM’s hard-working kaimahi – makes sure that our whānau are not left on the bottom rung of the housing ladder. While our people may face significant challenges amidst the cost of living crisis, our team ensures they have access to the supports they need to thrive. We have two significant opportunities this year to ensure our whānau also have a voice on the national stage – the March census and October general election. We will do everything we can to make these opportunities accessible for our people, including having a polling booth right here at DCM, just as we did in 2020 when over 100 whānau voted, many for the very first time. We hope you will also ensure your voice is heard at the general election, so that the progress that has been made to tackle homelessness in Aotearoa is maintained. Behind our team are the many unsung heroes of DCM. In this update we share the story of Fahimeh, who has been collaborating with DCM to build our capability, so that we can continue doing what we do – but do it even better. Perhaps her story might spark some ideas about how you too can support DCM in 2023? Stephen Turnock  Manahautū DCM Manahautū Stephen (centre) leads karakia and waiata in Te Aro Park. DCM is taking part in Neighbours Aotearoa and will be leading waiata in the park every Monday and Friday at 9am for the next few months. If you're in the neighbourhood, join us! <!-- --> Unsung heroes of DCM Solving problems with Fahimeh Fahimeh McGregor loves to solve problems. And she certainly has the skills to do so – with a doctorate in the adoption of IT for performance and productivity improvement from AUT (Auckland University of Technology), she has 19 publications and 42 citations to her original family name, which is Zaeri. Fahimeh was born in Iran in the strategic town of Bandarabbas, on the Persian Gulf. Fahimeh was the youngest of seven siblings, and describes her early family life as very difficult. “I’m a revolution baby. The Iran Revolution happened in 1978 and was followed by a war between Iran and Iraq, which makes me part of the war generation as well. This took place during my primary schooling, and as my city is located in the south, close to the border – a port on the Gulf – it had a huge impact.” There was a lot of trauma for Fahimeh and her family. She describes nights without power, with all access to utilities cut for hours, while having to do her homework next to a little oil lamp. “Years later, I realised that I never had any wishes as a child. We had family wishes, which were to make sure that in the morning all of us would get to have another day together. There was no certainty, or an understanding of what a stable life is. Here in New Zealand, people have got a very natural stability – unless, perhaps, they are experiencing hardship and homelessness.” Fahimeh at five years old - the only photo from her childhood. Fahimeh’s big inspiration was her father. He was highly educated for his time, leaving his farming background to do a diploma in literacy and accounting. As Bandarabbas is such a significant port city, the Iran government feared it could be lost, and though 90% of trade came through the port, profits only went to the capital, Tehran. Fahimeh’s father tried to protect the rights of his community. “But after the revolution, he came under a lot of pressure,” Fahimeh reflects. “He had to give up everything. The only memory I have from when I was two years old was the night we had to burn his books. That picture is still in my head. I am always asking myself, ‘Why? What’s wrong with his books?’” Fahimeh’s father died from a heart attack at a young age, but he continued to inspire her. “He loved his community. He believed in change. That’s why when I got my first job, I put my community's rights at the top of my list.” Fahimeh went to university in Iran, where she met many people appointed to their first position by her father. She started volunteering – always a passion of Fahimeh’s – and later got a job working for the Ministry of Housing and Urban Design, where she worked hard to introduce transparency within a corrupt system. “I was quite hot-headed. I was young and thought I could change everything. I did my best, whatever I could, but my mum realised it wasn’t a safe environment for me. She tapped me on the shoulder one day and said, ‘You need to leave this country’.” Realising she wouldn't be safe any longer, Fahimeh left Iran. She moved to Malaysia in 2010, where she continued studying toward her Master's Degree. This was supposed to take two years, but Fahimeh finished her Master's in 14 months. Despite not knowing anyone, Fahimeh’s next destination was New Zealand, where in 2013 she picked up her studies at AUT thanks to a scholarship. With a doctorate added to her name, Fahimeh soon turned her attention to giving back. “I want to be utilised for the community. That’s the most important thing for me. I want to make sure that wherever there are challenges, I can help people and organisations.” Fahimeh started her industry experience by applying her research in a large infrastructure project, Waterview Well-Connected Alliance. She was then offered an innovative leadership role by Fletcher Building, to lead a continuous improvement culture in the New Zealand International Convention Centre (NZICC) project. Always wanting to create her own consulting business, Fahimeh later formed a company called DELTA Informed Decisions, which brought her to DCM. Fahimeh met with DCM Manahautū Stephen, to collaborate on solving the challenges of DCM’s processes and systems. “I had regular meetings with Stephen,” Fahimeh says. “I needed to hear what he is passionate about. He is a very driven person and wants to deliver quality outcomes that drive improvement.” Fahimeh with DCM's Kaiarataki Kāhui. From there, Fahimeh met with DCM’s Kaiarataki Kāhui (leadership group), guiding them through a collaborative process to identify how DCM can best work towards its strategic goals. While Fahimeh has the knowledge and expertise, it was the leadership team that needed to ensure everything was moving in the right direction, to allow DCM to engage in a meaningful way with whānau and other stakeholders. Fahimeh also spent time with many other kaimahi. “First is people. I listen to the language, and pick up different lenses people have got. Everyone is like a big ocean to me. There’s so much you can discover to help shape a better practice model.” With DCM’s new organisational model and strategic goals implemented, it was time to look at some technology solutions to help pull this 53-year-old social service into the modern world. One of Fahimeh’s first projects was tackling DCM’s long-time Money Management Service. Fahimeh started with a diagnostic phase, analysing the efficiency of the processes to gain an understanding of where opportunities for improvement may lie. While DCM’s kaimahi may not have known it, all of Fahimeh’s tools are science-based. “Everyone downloads their knowledge to the table,” Fahimeh says. “People around the table will often say, ‘Oh! I thought it was this way, not that way?’ And it can be frustrating in a way, because I have to ask a lot of questions!” Another project Fahimeh has undertaken is the adoption of an entirely new database system for DCM – Exess. While it may not sound very exciting, DCM is completely reliant on data and evidence to gain insights into the whānau they are working with, and trends that are happening with homelessness in Wellington. For example, did you know that DCM engaged with 1,085 whānau last year, of whom 647 experienced homelessness, and 230 went without shelter altogether at some point during the year? Or that 71.6% of all DCM whānau are male, and that 52.8% are Māori? Importantly, it is this kind of data that DCM needs to report back to the powers-that-be. Exess is now in its testing phase, and DCM looks forward to the massive improvements this information management system will achieve for the organisation, especially with its whānau-centric outcomes model. Fahimeh has enjoyed her time at DCM, which is why she has given back by donating her valuable time in-kind. “DCM has its challenges, but this has been the most enjoyable and rewarding project I’ve done,” Fahimeh shares. “You guys have got a passion for people. I can feel your heart beating for your whānau. That’s quite fascinating to me – everything is about them. Businesses often say they are customer-centric, but it’s not as tangible as you experience at DCM.” Fahimeh and Stephen. Fahimeh is saddened by the current situation in Iran. She recently went to Turkey to help two of her nieces escape the country. Both are now safely in Istanbul – one registered at high school, and the other at university, continuing the family’s passion for education. “It’s another revolutionary time in Iran. It’s really sad to see what is happening. What I always say is that I wish for peace in the world. And not just for the Iranian people – everyone deserves a peaceful life. And that is true for the whānau DCM is supporting too. Living outside, sleeping out, is so damaging for your health. I hope that the tools DCM now has will help your kaimahi achieve amazing results for them.” <!-- --> Can you help? There are many ways that you can be part of our work here at DCM. One way is – like Fahimeh – through offering your professional expertise. Volunteer dentist Shennae (left) with dental assistant Ella (right) at a session at DCM in January. Oral health care is one of the most significant unmet needs of the people DCM works with. We are looking forward to celebrating the 7th anniversary of DCM's emergency dental service in March 2023 – read about our 5th anniversary here. But we haven't been able to do as many dental sessions as we'd like since the pandemic arrived. Are you a dentist, or do you know a dentist who may like to do a session with us? If you can help, or if you know someone who can, please get in touch.   Support DCM <!-- --> Nāku te rourou, nāu te rourou, ka ora ai te iwi. With your basket and my basket, the people will thrive. <!-- --> Copyright © 2023 DCM. All rights reserved. Our mailing address is: DCMPO Box 6133Marion SqWellington, Wellington 6011 New ZealandAdd us to your address book Want to change how you receive these emails? You can update your preferences or unsubscribe from this list.
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