While Metlink reports an overall 79% satisfaction with its public transport service, public transport advocacy group Better Buses Ōwhiro Bay (BBŌW) argues their suburb is being left behind.
Mimicking the questions Metlink uses during its satisfaction survey, BBŌW’s own survey found 84% of Ōwhiro Bay residents were dissatisfied with the coverage the suburb receives. Comparatively, only 10% of Metlink’s region-wide survey recipients expressed dissatisfaction.
Ōwhiro Bay has been abandoned by the bus network, according to a new report.
During off-peak times, it takes two buses and over 45 minutes to get from Ōwhiro Bay to the city centre. The suburb is disproportionately affected by bus cancellations. Its residents are fed up. Now, they’ve taken matters into their own hands, writing a twenty-thousand-word report to prove their own experience.
Jack Graham and Arunan Noble are both Ōwhiro Bay residents and, in the spirit of full disclosure, friends of the author. They both live with their parents while studying at VUW. After many years of being disappointed by the bus system, hope was initially raised when Metlink announced incoming improvements at the start of 2024.
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