Buses / September 2022
October 2022 | August 2022-
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Positives drawn from latest Metlink Satisfaction Survey despite cancellations
- Metlink
- The results of Metlink’s annual independent customer satisfaction survey, which surveyed 2745 customers about their experiences on public transport in the region, will be presented at this Thursday’s meeting of Greater Wellington’s Transport Committee. The survey was conducted in June this year. A record high 96 percent of surveyed Metlink rail customers were satisfied with their journey, while 94 percent of surveyed customers across the whole Metlink bus, train and ferry network were satisfied with their trip, one percent more than last year. Metlink General Manager Samantha Gain said the satisfaction levels were pleasing overall, but acknowledged that since the survey was taken in June, bus service cancellations have increased from an average of 4.5% for the month due to bus driver shortages and absenteeism, to up to 10% on some days, making it difficult for customers on affected routes.
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